The Feilihua Customer Service and Training Center has been renovated and put into use
Recently, Hubei Feilihua Quartz Glass Co., Ltd. officially opened its brand-new customer service and training center, marking a comprehensive upgrade of the company's customer service experience and employee empowerment system.
The newly upgraded customer service and training center breaks through traditional office design concepts, abandoning the coldness of traditional conference rooms and creating a new conference service space with the concept of "Smart Ark". The center integrates intelligent communication, customer service, and cultural connection, combining high-end meetings, global collaboration, creativity stimulation, and systematic training, and deeply integrates functionality with cultural connotation.
The 10 major function rooms, including Jingzhou Room, Wuhan Room, San Francisco Room, Hefei Room, Tokyo Room, and Shanghai Room, are all named after cities where Feilihua has strategic layouts both domestically and internationally. Each function room has its own distinct scene positioning, cultural characteristics, and matching hardware and software facilities, such as sound insulation system, ultra-high-definition intelligent electronic screen, intelligent conference system, high-quality microphone audio, cross-time zone video conference, and writable wall surface... fully meeting the needs of diverse application scenarios such as strategic negotiation, high-level decision-making, international communication, cultural reception, and creative storm. The design of the function rooms not only reflects the company's full industry chain and global vision, but also strengthens cultural resonance with customers and partners.
Feilihua always believes that talent is a valuable resource for a company. The training center is equipped with modern teaching facilities and multimedia equipment, providing stable support for large-scale and highly focused knowledge transfer, such as onboarding training, technical training, management improvement, safe production, and industry report sharing. The aim is to enhance employees' professional skills and comprehensive qualities through continuous learning, laying a solid talent foundation for the long-term development of the company.
In addition, the "Feixiaocha" energy station has been set up on the first floor of the center to provide casual tea break services for the participants, further fostering a humanistic and interactive atmosphere.
The renovation and opening of the Customer Service and Training Center is a significant step for Feilihua to deepen its "customer-centric" philosophy, enhance its talent strategy, and strengthen its brand building. Leveraging this center, Feilihua aims to continuously create value for customers and provide a platform for employee growth through intelligent collaboration and service innovation. This will empower Feilihua to forge ahead in the global market and inject momentum into realizing its vision of "building a century-old Feilihua brand and becoming an international first-class enterprise".
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